When picking up the car, the staff provided practical suggestions for early pickup. The car was very functional, and the comprehensive insurance offered made our trip much more reassuring. Unfortunately, the cleanliness inside the car needs improvement. There was a strong odor (similar to vomit). Although it's a four-door nine-seater, only the front row windows are adjustable, and without the air conditioning, the air inside doesn't circulate. It's recommended to have staff nearby or accompany you during pickup, as we were initially unfamiliar with the car's operation and had to return to the pickup registration center to ask for help.

The counter staff Mr. Amaan was very nice and polite. He had excellent customer service skills. I would recommend Hertz for everyone hiring a car in UK

Prompt and Excellent service

We were a little over an hour past the pickup time and they had returned the car to inventory. It took 90 minutes for a new car to arrive and it then had 1/2 tank of diesel but since we did not see the car before getting in I signed it was full as that was what the driver said. We did get £30 refund for the half tank of car upon return.

Hertz wa able to provide us excellent service through upgrading our booking. I therefore would like to thank Nisha for her excellent customer service and support.

Was working as expected. Very positive experience..

Please give me promotion/discount code for my next trip please! I’ve enjoyed it a lot.... it was my first time!

Very easy to deal