Very satisfied

I booked an MPV, but they gave me a small car. I had my kid with me and was in a hurry, so I let it go this time. Never again!

There is a free shuttle bus right outside the airport that takes you directly to the rental company. The service is very considerate.

The staff was responsible and patient in helping us select a vehicle, but they constantly tried to sell us a full tank of gas and road assistance, which was quite annoying!

Lady behind the counter told the man in front of us he needed to buy insurance and he refused saying it was included. When it was our turn we were told we weren't covered by any insurance and to buy some through dollar, I refused. She then offered to prepay for fuel even though that was already included through easyrentcars. When she actually processed the booking she couldn't avoid the fact it said that insurance was included that she tried to pretend wasn't there. The cars in our section were all old and there was only about 3-4 of them. Would never go through Dollar again.

Will definitely use again.