Dollar clearly stated that they have no connection with Zuzuche, and they double-charged for additional products.

Arrived at the store at 11 PM, queued for over three hours and didn't get the car until after 2 AM. The staff were very rude. We reserved a BMW X3 but were given a lower-end Cadillac CT4. After checking the parking lot, there were no cars of the same class as the X3, which indicates false advertising. Do not choose this company.

I returned the car with a full tank, but they still charged me $57 for fuel and made me call customer service myself. Only refunded $51. Previously, they even tried to scam me by saying their fuel was cheap and to return the car with an empty tank. Absolutely shameless.

Service was decent, but there was a bit of a line.

Their attitude towards non-English speakers is very poor! When I asked for a Chinese-speaking agent, they didn't even answer the phone. The customer service at ZUZUCHE is great—very patient and responsible. They misled me into buying $280 insurance and had no Chinese service. I heard someone ask a colleague if they spoke Chinese, and they said yes, but they ignored me! They look down on Chinese people! Returning the car was very convenient.