Well attended by the staff name Paul Prussner and the car provided was new.

good

good

Understaffed, long lines and long wait times. Doesn't seem to have been organized well. One lady waited over 90 minutes for a car she booked months in advance.

Got an upgrade on vehicle size at no extra charge. First ever experience to require proof of car insurance since I did not want to buy their coverage!

All was good

We were supposed to have a Kia Rio, we had a Kia Forte.

The shuttle from the airport was a horrendous THREE HOUR experience due to mainly traffic. Once at the Routes office yet another agonizing 50 minute wait due to inconsiderate and inexperienced staff. After 35 minutes to get through the sign-in, the pre-inspection found the vehicle was NOT clean and ready, the lot jockey collided with another vehicle in their lot rushing it over to the cleaning bay. Another vehicle was brought in, NOT clean, so we had another 15 minute wait to finally get our “not to clean” vehicle ! This four hour + fiasco set us nicely into Vancouver rush hour traffic which was not in my plans considering we landed at YVR at at 12:45pm