Not as good as expected, customer service was satisfactory! Handover process needs improvement

Poor. No petrol cars only an electric with 50% charge. “No charger” claimed. When I picked up the car a charger was right next to it. They couldn’t be bothered. Range supposedly 158 kms for a 194km journey. Rubbish it lasted 60 1/2 hour wait and I supposedly had 170 again it fell so fast (no heater no radio in eco mode) I had to stop for another 1/2 hour and by the time I reached the airport I had 16 left. Awful.

Really frustrating. In the app have to have magic pass to sign in but when you sign in it asks again and round and round we go it pushed to the website NOT within the app. If it is some kind of user error then the site is not intuitive

Pick up process and staff was excellent. But drop off process terrible. there was no enough explanation for exit and to go to the departure counters of the airport. With me other customers also were trying to find the departure elevators and throllies.

Almost ok, not magic.Normal

counter staff extremely helpful, friendly, professional.

Like: we got a better car than expected