LEIPZIG CAR RENTAL REVIEWS

They forgot to fill in Ad Blue, so I had to buy it on the gas station and now I need to go through the refunding process

Reserved ECMR -> Ford Fiesta 1.0 74kw Very smooth and silent ride for such a small car. The engine has more than enough power and is very economical (4.9l/100km @440km mostly on Autobahn and country roads). Navaigation system was standard and easy to handle with its big touch screen. Cons: no cruise control, very poor space for 4 people

I ordered Audi A1 because it's small and Fuel efficient, but I got Citroen SUV Big, bulky, and not economical at all, how it's the same class? No one knows

As a member of the AVIS Preferred Plus program i recieved my usual upgrade, this time a triple from group B to Group E (from EDMR to IFMR). The RSA was not able to process a proper contract via their computer system, so it had been printed it and signed manually. The car (Skoda Karoq, medium sized SUV) had a 1.0l turbo-engine, which turned out to be very economical, using only 5.4l/100km petrol on the 900km trip (60% highway with max. 120km/h, 35% country roads, 5% city). Specs you might expect from a diesel but not from a petrol engine.

The staff were very friendly and helpful!

It was easy to use.

Poor. No petrol cars only an electric with 50% charge. “No charger” claimed. When I picked up the car a charger was right next to it. They couldn’t be bothered. Range supposedly 158 kms for a 194km journey. Rubbish it lasted 60 1/2 hour wait and I supposedly had 170 again it fell so fast (no heater no radio in eco mode) I had to stop for another 1/2 hour and by the time I reached the airport I had 16 left. Awful.

Really frustrating. In the app have to have magic pass to sign in but when you sign in it asks again and round and round we go it pushed to the website NOT within the app. If it is some kind of user error then the site is not intuitive

I clearly chose an automatic SUV (Tiguan) because we had 5 people and were going to the mountains. However, when picking up the car, I was told only a manual Hyundai SUV and an automatic Skoda wagon were available, so I was forced to choose the wagon. The difference in models was quite disappointing.

The business hours start from 10 AM in the morning and go till the afternoon. The staff is very nice.

Like: I had to cancel car hire, as my client cancelled. Avis cancelled without problems, or any charges. The staff member was helpful and understanding.
Dislike: In the beginning, he seemed a bit "under-trained", but overall helpful and efficient. So, not complaining. Thanks Avis, and hope we have better luck next net time )

Unprofessional service

I have reserved limousine class but got universal.. I have reserved bmw and got mersedes...

Completly incompetent staff had no idea about anything. Said i had to pay 853€ although that amount included the CDW fee and would have been only blocked. Restarted the system and called her collegue twice cause she thought there was a mistake. Was overstressed by the three costumers she had to handle. Wrote down the wrong parking slot so i lost another 5 min. searching for the car. At drop off they told me on weekends not the Europcar staff is on duty but some third party company. In the end Keddy (Europcar) charged the airport fee, although the voucher says "Taxes and surcharges included" and at the same airport and also booked through easyrentcars AVIS did not charge anything. The car was ok, but nothing more. Highly not recommend.

Although the overall car configuration is good with heated seats, steering wheel, CarPlay, and rearview camera, the mechanical dashboard feels a bit outdated... And the dashboard showed a maintenance required sign as soon as I picked up the car. This lack of maintenance resulted in poor vehicle condition, low-speed shaking, jerky power output, and slow engine response.

Pretty good

Pretty good, very enthusiastic, and didn't try to sell any additional insurance.