The Turkish staff member's attitude was a bit off-putting, but everything else was satisfactory. I booked a Golf and got a free upgrade to a brand new Audi A3 with navigation. Extremely happy with that. Oh, the free GPS didn't have a signal. I was going to give full marks but deducted one point for this.
Rented a car in Germany; previously had an accident in France and the car was towed away. The German company actively coordinated with the authorities to help us get a new car for free and continue our trip. We rented two cars, and only one had an accident. Even though the other car also had an issue when we returned, having full insurance saved us from further trouble.
Staff from the instant online Customer Service platform (Chatroom) provided excellent assistance which was highly appreciated.
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