This is a terrible company. The car wasn't even full on fuel when I got it, one segment was missing. The staff were very rude when I returned the car. Initially, they were polite, but when I mentioned the issues, they switched to speaking rapidly with a Mexican accent to brush me off. They didn't even listen to my full explanation and just walked off. The front desk also had the same attitude! If this is how they treat customers, it's better if they don't serve Chinese customers at all. The experience was extremely poor; even a zero would be too generous.

I ordered on Zuzuche to get a free tank of fuel, but it wasn't provided at pickup. They changed it to full-to-full without notice.

They added accidental insurance without informing me, which is very unreasonable! The experience was terrible.

Very good

We picked up the car at San Francisco Airport. They tried to upsell us on a vehicle upgrade but failed, and then kept pushing insurance. I blame myself for not explaining things clearly to my husband, which caused him to be harassed by the Avis clerk for a long time. They even got a Chinese-speaking employee to push the insurance. I finally managed to get away by firmly refusing all insurance options.