The service attitude was very poor, and they demanded us to upgrade to a larger car and purchase additional insurance.

No upselling of insurance. Not too many smiles. The process was fairly efficient.

Originally booked a Chrysler 200, but found that the trunk wouldn't lock when closed, making it accessible to anyone from the outside. The staff couldn't solve the issue and no free upgrade was offered, so we had to switch to a Hyundai. Very disappointing!

Used the self-service, very convenient. The entire process was in Chinese, and there was no upselling. Just take the car by yourself, very convenient. When returning the car, the young man handled the procedures very quickly, and then at 11:30 PM, he even drove us back to the hotel. There were two of us, so we voluntarily gave a $4 tip as a thank you.

Overall good, but the confirmed car model was not available.