The overall process was good, and the car was in great condition, very clean at pickup with no hidden fees. However, the only downside was that when I returned the car, they said there was a small scratch on the tire and that it needed to be completely replaced (nearly 10,000 THB, very expensive as the daily rental rate was only 190 RMB). Honestly, I didn't hit anything during my rental period, so I'm not sure why there was damage. Maybe I missed it when I picked up the car. Fortunately, I had insurance, but it really affected my mood.

Quite average

International chain, excellent service, quick shuttle, punctual and efficient. They even returned my forgotten phone charger, very impressive experience.

We also rented cars from other companies during this trip, but I prefer HERTZ.

Reputable car rental company, very organized