Was unable to provide the specified model and falsely offered a different class of car, claiming the price was the same. My whole trip was spoiled by this rental experience.

Fairly satisfied, but the insurance cost is quite high

The vehicle is great, a new model with a diesel engine, much better deal than the Touran I rented through Avis in 2011, with mileage around 10,000 km.

Very satisfied

The car had more scratches than reported, but after taking photos of them all and going back to the counter, the counter lady marked them at the spots I pointed on the paper without hesitation and always with a smile. Returning the car was a little bit interesting as a guy just walked up to me and took the car key, so I asked him to show me his ID and later on asked him to let me photograph that as well. I've yet to get the card hold back; hope the guy was not a smart thief :)

Initially, I had doubts: a company far-far away, not always accurate and precise info on the site or from the online staff, but ultimately everything got cleared up and I had no issues. Of course, things could have been much different if I scratched the car or had an accident, but fortunately, that was not the case.