Highly recommended, very enthusiastic service, no hidden charges, quick vehicle return inspection.

No upselling of insurance. Not too many smiles. The process was fairly efficient.

The staff were very warm and friendly, and the self-service car rental process was very convenient. Returning the car was quite user-friendly as well.

I booked and paid for the full insurance on Zuzuche. After queuing and handling the paperwork at the store, the staff said there was no Chinese navigation for mid-large SUVs. I asked if it was free, and they said only English was free; Chinese navigation would cost $85 for 4 days. They also said they would give me a good car if I paid an extra $156 to get Chinese navigation for free. Originally, I booked a mid-large SUV, but the store said they'd give me a class 4 vehicle. Zuzuche doesn't categorize cars that way, making it hard to distinguish. They actually gave me a Ford SUV. It feels like even though I paid in full, I had to pay an additional $156, effectively doubling the rental cost. When returning the car, I raised my concerns with the staff, and they only waived $50. So, Zuzuche, please give me an explanation. I called today, but nobody answered, constantly directed to automated services. Please give me a response.

Good service and highly efficient.