The waiting line for car rental paperwork is understandable due to the high number of people, but once the paperwork is done, picking up the car is quite convenient. There are many cars to choose from, which is great.
The staff requested self-registration, but the automated machine failed at the last step... It wasted my time, and in the end, I still had to queue for more than ten minutes.
“Great selection of vehicle though initial service was lacking.”
About Alamo:8.2/10
Like: Great selection of vehicles and good value. Dislike: First rep tried to upsell an upgrade and goes onto insisting on a Chinese driver's license even though I had a voucher clearly stating that a US or Canadian driver's license is acceptable. He didn't make much effort to help and sent me to wait in line again at Customer Service counter, where the service rep was a lot more helpful and straighten out the issue by doing a simple check on the order comments.
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View more >Dislike: First rep tried to upsell an upgrade and goes onto insisting on a Chinese driver's license even though I had a voucher clearly stating that a US or Canadian driver's license is acceptable. He didn't make much effort to help and sent me to wait in line again at Customer Service counter, where the service rep was a lot more helpful and straighten out the issue by doing a simple check on the order comments.