Satisfactory

Waiting in line for 40 minutes is understandable, but after finishing the paperwork, waiting an additional 2 hours to get the car is too long... Everyone was complaining and asking the counter staff where the cars were. This needs improvement.

It's a bit strange that they still require a deposit.

Very good, everything went smoothly. I booked in advance, showed my license and left a deposit upon arrival. Although the car was different from the one I reserved, it was of the same class, and that's fine. There was minor paint damage during use, but informing them upon return was enough. No extra paperwork needed. Very convenient. There is also a shuttle bus to take you to the boarding area after returning the car.

Very bad