Overall good. They provide a simple introduction to available insurance options without pushing if you don't need them.

The car pickup service was very slow, with only one or two receptionists, and each customer took at least ten minutes. I had to wait in line for at least an hour. When returning the car, I filled up the tank at a gas station just one kilometer away and even kept the receipt. However, the staff said it wasn't necessary. After I returned home, I was charged $65 for refueling, claiming there was only one-eighth of a tank left. This is blatant fraud and extortion. Absolutely unacceptable.

Satisfied

Overall quite smooth, just some hiccup in getting over to the pick up place as the shop is located at 10 mins driving distance away from Melbourne airport.

Like: Having a good car and with the cold weather the heater worked so well I loved the place and will be using the same car rentals nothing to complain