The pricing booking for this car is not worth it at all.

Very satisfied. The most important thing is that they can solve problems for renters; I have to give the rental company a thumbs up!

Points of dissatisfaction are as follows: 1. When the car was involved in an accident, no one was sent immediately to handle it. After multiple requests, someone was finally sent a few days later. Upon returning to my country, my deposit was withheld because they claimed there were manual fees for the incident, which were not included in the insurance. This potential cost was never mentioned when picking up the car. 2. The fuel tank was not full when picking up the car. I had to pay for parking myself. Additionally, there was a small hole in the backseat window tint, which was impossible to notice when picking up the car at night, only discovered during the day when someone sat in the back. Again, a deposit was withheld. 3. They required me to return the car one hour before my booked time. I originally planned to arrive at the airport at 4:30 am, but they insisted I arrive at 3:30 am to inspect the car. However, upon my arrival at the agreed time, no one was there! I was told to leave the car keys in the glove compartment and return the car online! This wasted an hour of my sleep time!

The car was in good condition, although the staff have to be more careful not to leave any garbage and lost/ found artifacts in the vehicle. Booked for the Krabi branch. There was no pick up counter. Had to call for pickup and the number given was wrong.( Gave me a bit of heart attack when they did not contact me near time). Staff later called and informed that they will be later for drop off 10mins. Overall satisfactory service.

Smooth booking good customer service, easy to contact.

the car is okay. changed from almeira to civic which is good. no counter during arrival. person need to be contact. hard for tourist which do not have local line to call. no credit card facilities to perform deposit on the car. luckily local manager is negotiable to the deposit value

It can best reflect whether the service is good or not when in bad situation. I carelessly damaged the left front bumper when reversing to a parking lot in the first day and immediately returned the car to the hire company. In the last day before I left, I actually expect that I need to pay some (although the booking contract says collision damage waiver), but I cannot get their genuine reply about the part I need to pay. The guy who dealt with me face-to-face and his boss whom I talked over the phone are asking for different cost (I can see that they just want to show the big number and then easier to charge me higher, but even they themselves are not aligned on one number). They listed down many items (total $50,000THB) and even included 14days "sunk cost" at $10,000THB (cannot use when in repair). To me, this is not a reasonable charge and they were just trying to get most from me.