Renting a car from the QEEQ website was very convenient. The insurance costs were confirmed during the booking process, so there was no need to deal with upselling at the rental counter. I've rented from Budget before; they have locations at airports and train stations, making it very convenient. The cars I got were always under 10,000 kilometers, so I have a good impression of this company.
Visited Czech Republic during the National Day holiday in October, booked a Ford Mondeo manual or a similar model, but was given a Peugeot 5008. Everything was satisfactory until returning the car. Since it was my first time renting, I was a bit careless. During the return, I checked the car with the staff but didn't take photos. To my surprise, by the end of February, I saw an additional charge of nearly 1500 RMB. I contacted the rental company and received a photo showing severe scratches on the rear bumper, which were obvious like children's graffiti on a wall. I asked the company why such obvious damage was discovered so late and why they charged me. They just apologized for the late discovery and insisted it was our fault. Very dissatisfied, I will never rent from this company again.
Initially, I was told that my rental agreement did not include insurance, whereas the Chinese company stated it did. This discrepancy between companies caused significant issues and ultimately affected me as the consumer. The entire process of picking up the car took me two hours. In the end, I had no choice but to follow the rental company's instructions: either purchase the insurance, which should have been included, or put down a 500 Lira deposit, to be refunded upon trouble-free return. Upon returning home, I found a charge of $255 on my credit card, approximately 800 Lira, and I'm not sure if they refunded me. Additionally, there's another charge of $140 related to their company. Even if they refunded some money, it wasn't enough. Their credibility is questionable.
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