“First Time Car Rental couldn’t have been easier!”
About Apex:10.0/10
Apex were superb :) they made the whole experience of car rental so easy, had no issues with pick up and was running late for drop off which they had no issues with
“Disappointed - it took too long to get the car and the first two cars were not fully functional .”
About Apex:6.0/10
First two cars allocated the automatic key was not functioning - surprising default that had not been identified snd sorted before vehicles were allocated . Third car was functional but older , and overall in a much used state . underpowered.
After I return the car I received an email telling me that I should upload the receipt to get my points credit.
I think this system was too much old school.
After I return I should have the points automatically.
I contact via email asking for the points and they said they would do it for me even not sending the photos.
I hope so!
Significant upswell of costs at pick up. Not cool.
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Customer Service
Too easy !!
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