Fenomenal

5 stars, Mercedes-Benz, excellent service.

The original booking was canceled entirely and all fees were charged because I arrived at the Alamo downtown location over an hour late. QEEQ did not inform me in advance that arriving more than an hour late would result in being unable to pick up the car and having the full amount charged. Such unreasonable and shameless terms were only subtly mentioned in the contract. Additionally, the Alamo staff were very arrogant and showed schadenfreude, seemingly profiting well from such practices. Ultimately, there was no way to claim compensation, and I had to place a new order on-site. I strongly advise everyone to avoid Alamo!

Didn’t have our car (estate) but were given a large SUV so had no space worries

Picking up the car was very smooth, though the integrated QEEQ navigation was pretty useless. The company doesn't push for reimbursement, but it was extremely difficult to find the elevator, so I had to lug my suitcase up the stairs.