The car was fine - a Fiat Panda. I'm 6' 2" and I was surprised by how comfortable I was. The check-in and check-out process at the Rome airport was smooth - Viola, who helped us at both ends, was awesome.
This was my worst car rental experience. Greenmotion only had one staff member, operating out of a makeshift office that looked like a shipping container. The online price was cheap, and they had automatic cars available, which is why I chose them. Upon arrival, I was asked if I wanted to add scratch insurance for over 20 euros per day. I declined, knowing this was a common practice among small companies. I was cautious and documented all pre-existing scratches. However, I missed one small scratch, about 0.5 cm, that wasn’t noted initially but was clearly an old mark. I provided photos to customer service. They demanded 181 euros for repair, which I couldn't accept. I argued, but the staff knew I was in a hurry to catch my flight and delayed taking me to the airport, where there were no taxis available. I had to pay reluctantly to catch my flight in time. I reported this incident to the rental company and am waiting for a resolution. I believe this is a common Greenmotion tactic and wouldn't use this company again. Truly a terrible experience.
Good company. Only the 12V connection was not working so i couldn't use my GPS Garmin (USB port didn't work with my device and that wasn't the Green Motion fault because it didn't work in other cars as well).
“Got charged for insurance even though I said I had my own.”
About GREEN MOTION:3.7/10
Found it to long to wait to get car as most people were getting overcharged for the hire cars, got charged extra for insurance which I said I already had through another company
La borne à l’extérieur de l’aérogare fixant lieux de rendez vous de la navette Green Motion pourrait être indiqué des l'intérieur de l'aérogare à la sortie.
About QEEQ:10.0/10
Les explications concernant la navette devant nous prendre en charge a la sortie de aéroport pourraient être mieux détaillées dans la procédure sur inter net.
I expected to rent a fuel vehicle and not an electric one as I needed to get out of the city. Nowhere did it specify that. I had to pay more for a fuel car upgrade.
About QEEQ:8.0/10
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