I would really appreciate the original charge back of 36.53, Car was gone before I arrived!
j.hansen
United States
Reviewed: Tue, Apr 30, 2019
About FOX RENT A CAR:2.0/10
FOX YOU SUCK! CALLED AHEAD AND WAS TOLD NO PROBLEM OF ARRIVING AT 7PM INSTEAD OF 3PM DUE TO FLIGHT CHANGE. WELL B.S. CAUSE YOU GAVE MY VEHICLE OUT AND HAD ME SCRAMBLING TO START MY VACATION. I WANT MY 36.53 BACK OR I WILL PUT NEGATIVE REVIEWS ANYWHERE AND EVERYWHERE I CAN. THAT WAS WORST EXPIERNCE I EVER HAD TRAVELING AFTER GETTING IN A SHUTTLE HEADING TO YOUR AGENCY ONLY TO FIND MY CAR WAS NOT THERE... OH AND I WAS OFFERED AN UPRADE FOR XTRA $!!!!!!!
my flight was delayed by 1h30. when i got to the fox counter. there was no longer my little car that I had reserved and already paid for. the gentleman from fox never wanted to give me a car unless i paid. I had to pay $230 us for a bigger car. even if fox had rented my car which was already paid.
While evaluation the selection of vehicles available, I left my camera case(backpack) in a vehicle I didn't choose. Realizing it 3 hrs later, I tried to call the rental company, with no success. 10 hours later, I returned to the rental office to find the camera case intact, in the office.Very happy to find it.
Let's be honest, there was a wait due to the people ahead of me not understanding the process or English.
I'm a returning customer and the counter representative and I got through the process quickly.
Salesman at Fox told us we would need to buy FL Sun Pass ($70) because of multiple toll roads on the FL keys. There are no toll roads on the Keys. Also we followed the directions to fox rent a car on the reservation, i.e. walk 1/4 mile wait 30 min to ride a crowed bus for 10 min. On our return we discovered we only needed to walk across the street (17 seconds). My advise follow the airport signs and don't believe anything fox rent a car tells you.
About QEEQ:8.0/10
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I would really appreciate the original charge back of 36.53, Car was gone before I arrived!
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