Seamless booking and pick-up processes

Very satisfied

Very satisfied

The car pickup process was anything but smooth. Hertz displayed a price on Zuzuche that wasn't the final amount. We almost couldn't get the car because our credit card limit wasn't enough. We had to transfer funds last minute, which made the start very unpleasant. The car we got was a Peugeot 3008, apparently the only model available. The staff insisted that it wouldn’t fit our luggage and tried hard to get us to upgrade to a Land Rover at an extra £60 per day, totaling £3000 even after a supposed 50% discount. We found it too expensive and decided to try fitting our luggage first, which we did successfully. Is a 3008 the same class as an A4 estate? We were so annoyed that we didn't argue much more. Eventually, due to cross-border fees and one-way rental charges, the total cost was about the same as other rental companies. In the future, we will ask for all details up front. We used to rent from Europcar, where the displayed price was what you paid, and it felt straightforward. No wonder Hertz gets low ratings; there are too many hidden charges.

Waited over an hour to pick up the car, and the vehicle provided was different from the one booked.

I was waiting to be served to drop the car off...a man walked in and went straight to the counter and got served before me...the member of staff wasnt even aware that I'd been sat there for 20 minutes....