Mostly fine but leaking gas when refilling super dangerous.

The front desk staff in New York was a handsome young man. He was very nice. The car model I wanted was unavailable, so he upgraded me to a premium model for free. However, I felt it was a bit large and was hesitant. Just then, a small car returned. I asked to switch, and he immediately helped me change the booking without any fuss. He also reminded me to drive safely and informed me that half a tank of fuel was sufficient when returning the car. This red Kia Soul is really great to drive.

The staff's attitude was okay, but there were a lot of customers at Los Angeles airport and very few staff members. I had to wait in line for two hours.

There were a lot of people picking up cars at the time, so the wait time was quite long. The service attitude was fairly good. The staff gave a detailed introduction to the vehicle's features during pickup.

I booked a Ford Focus but got a Nissan SR instead. The trunk can't even fit two suitcases.

Fast check-in and easy to find. no problems at all.

easy to use website and good savings on car by using voucher.