You must purchase additional insurance to pick up the car; otherwise, they won't give you the vehicle. After coordinating with QEEQ, the customer service was very impatient and eventually stopped answering QEEQ's calls. QEEQ advised me to pay first and resolve it later. After repeated confirmation with customer service, they stated it was insurance related to the tires. When I returned the car and received the invoice, I noticed hidden charges for something I didn't understand. QEEQ indicated that the tire-related charges could be refunded, but the other would require an appeal. This deceptive experience was particularly distressing.
The car was great, but the counter initially said they just didn't have the car I booked for but opted for pick up trucks and smaller SUVs. I insisted that we needed the medium size SUV we booked for, which he eventually gave. The Santa Fe had great options though. Overall, a great vehicle.
Moi c,était la première fois que je me rendais à 1100boulevard René levesque à Québec Québec hilton .Pour moi de ma résidence c'est parfait pour aller à cette endroit .agent à accueil très gentil mais pour le reste ça bien été
Mes salutations à vous et je suis content de votre service .vous faites de bon prix
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efficient and polite
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