At the Hertz counter in Sydney airport, the staff member tried to take advantage of my poor English by adding full insurance without my consent. Do they think I’m bad with numbers too? I kept refusing, and with the help of a nearby Singaporean Chinese woman who translated for me, I finally understood that even if the incident was someone else's fault, I would still owe $5000 AUD without full insurance. Seriously? Who makes such rules? Do they have such authority? Eventually, they changed it to basic insurance upon my insistence!

No extra charge for returning the car in a different location, and they have a self-service return option! Very convenient and good.

The return address was not the place I had chosen, which made me go out of my way and wasted time.

Friendly communication. Reasonable waiting time.

The service was very enthusiastic.