Very easy

The service was excellent, thanks to Bobby.

Not great at all. The store added insurance without informing us. We chose this rental because it's in Chinese, but they only cared about taking our money without any assistance!

We picked up the car at San Francisco Airport. They tried to upsell us on a vehicle upgrade but failed, and then kept pushing insurance. I blame myself for not explaining things clearly to my husband, which caused him to be harassed by the Avis clerk for a long time. They even got a Chinese-speaking employee to push the insurance. I finally managed to get away by firmly refusing all insurance options.

The counter staff was helpful...getting out was a little odd with the exit attendant appearing from another location. I got put on hold when I phoned for road service so I just ended up putting air in the tire a few times.

The price drop worked for a slight discount.

Awful car. I had reserved a Jetta and, while I know the actual car is not guaranteed, the Chevy was awful - I didn't know you could still get cars that are that poor; it felt like something from the 90s. Prices were high too. Very disappointed.