Complicada

Left some items in the returned car, but the lost and found team was very indifferent and not very helpful. You still need to check-in by yourself; otherwise, be prepared to wait in line.

Convenient and Reliable Since the reserved car wasn't available at night, they upgraded me for free. This is the second time I've received this treatment in the USA.

Great service attitude, very convenient pick-up and drop-off, a little English is enough for smooth processing.

It happened to be a weekend in San Francisco when I picked up the car, so there were quite a few people in line. Fortunately, the staff were skilled and efficient, and they carefully explained how to obey traffic rules and drive safely in the US. The process was completed quickly. I picked a 6-8 seat VAN, and there were many vehicles to choose from, all with around 10,000 miles on the odometer, which means they were fairly new. The pickup procedure was simple, and we were very satisfied. We loaded our luggage, set up the GPS, and headed to our destination.

The car is advertised as a Mustang or similar - there was ONE Mustang, that someone was sitting in, and then there were about 14 other convertibles, none of which had comparable boot space. In fairness, when we returned, they reduced our rental by one day because of the non-availability of the Mustang