Buena

Picked up the car right at Miami airport, very convenient.

They try to convince you to add more insurance.

Good service attitude, quick pick-up time

It is the first time in a very,very long period of renting cars that the whole process took around 10 minutes >that was excellent .I very much appreciated the fact that they didn't take up my time "haggling" about the extra insurance I should take .The whole process was very efficient and the counter was practically empty. I still would like to make a case to install seats and that customers draw a number and wait for them to be called to the counter ( like the banks) .After a normally LONG flight for me it is so important to be able to sit instead of standing in line all the time !!!! You can even read a magazine /book then !!

The booking process was pretty efficient I was amazed though that I could NOT change my rental period because my airline changed it's schedule .I had to CANCEL my reservation and make a TOTALLY new one I do NOT consider that very efficient and almost all other websites have that option Please explain this policy to me if you can !!!

They did not have the vehicle we booked, so gave us a 15 seater instead which was fine other than loading the luggage was difficult with no boot space.