The car provided was very different from the one we reserved.

Got an “upgrade” to a larger vehicle, but would’ve preferred the smaller one on the UKs tiny roads. Staff were great.

excellent quick fast for foreign driver

good

1）I buy a super insurance at easyrentcars.com apps，arrive and take the car at budget，the budget staff sell me to buy the super insurance ，I show my phone to him I buy from the apps ，he said I didn’t buy the insurance ，just buy the basic insurance and show me his computer didn’t have super insurance record and tell me if the car damage ，I want to pay 1000 pounds，so I pay 22 pounds per day for the insurance ，I return to hotel and look the easyrentcars apps ，the claim condition is same as I buy at budget，so I buy the double insurance ，email to budget ，the budget services department reply me a long writings about theirs services how good ，but didn’t see can help me。 2）Take the car at budget ，the staff just give me the key ，and tell me in the car park ，I go to car park found a lot of time ，have a look the cars pumper had a lot scratches around the car，and start the car，table board show yellow signal ，the car is not really，then change another one，waste my time。

I buy the double insurance at budget，and email to easyrentcars ，the services department help me to talk to budget ，and tell me budget not cancel the insurance ，they will talk to axa cancel，that’s the good services experience。

Résa faite avec carte credit au nom de ma femme (qui est le meme que le mien...) pour repondre aux exigences en la matiere. Lors du retrait on nous a facture une assurance complementaire représentant le double du budget de location réservé au pretexte que le prénom n était pas le mien pourtant les co'ditions générales demandaient le même '"name" pas le "forename". C est du vol.