I waited over one hour to get the car. There were several people cuing to get the car they reserved and only one person at the desk! The company knows in advance how many bookings they have and it shocked me that they didn't make adjustments to the staff that was available at that time. A second staff member eventually showed up, but he didn't seem to be in any hurry to make the cue any shorter...
This was one of the cheapest rental companies at Palermo airport, but based on this experience, I would prefer to pay a bit more and not wait one hour in a cue!...
In addition, I have rented cars in many countries with my Revolut card being accepted as a credit card, but for some reason here they said it was a debit card, so I had to pay an extra non-refundable fee and a lower deposit.
At drop-off, the staff lady was very unpolite and unfriendly, closing this whole experience on a negative note.
Everything was ok with the car, but I don't think I will rent again with this company.
The local Italian car rental company lives up to its reputation, but the service is poor. The staff are indifferent, inexperienced, and the pickup process is slow. They even charged double the deposit because I didn't just use a credit card.
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