Extremely Satisfied!

Good service with no hidden fees. They gave us a different car when we picked up the car early, and we added 40 euros.

I had two reservations, but they only recognized one. The other one required an additional fee. In the end, it cost me 300 euros more than the original reservation.

I confirmed the order with the car rental customer service before picking up the car, and received an email from the rental company saying the reserved car was ready. However, the counter told me the car I reserved wasn't available and recommended another model, claiming the diesel car was very cheap. The cost turned out to be more than twice the original order. My colleague signed the contract without looking carefully, thinking the doubled amount was a pre-authorization charge. What’s annoying is that the counter didn’t mention anything about upgrading the car. For such upgrades, informing the customer is the least they should do.

First time encountering such an issue. Paid a deposit but they couldn't find it. Bought full insurance but they said it wasn't available. Ended up paying half more than expected, and they were extremely impatient.

Very good

Very good