Upgrade which I did not ask for but I was charged for and was not informed

Sandra

Australia

Reviewed: Wed, Apr 17, 2019

About Europcar: 10.0 /10

The system automatically gives Europcar 10/10 based on the answers I gave to the questions about Europcar. However I would like to say that for overall rating, I think Europcar deserves a 7.5 out of 10 and that was because they upgraded me from an intermediate (I had booked a Toyota Corolla) to a SUV, a Holden Equinox, and charged me for the upgrade. When I asked the staff on duty, they said they did not charge for the upgrade. However when I received the invoice the extra that I paid was listed as upgrade of car. I feel that this is not very ethical of Europcar. They should give me the same class of car that I booked or if they are unable to, to give me an upgrade with no extra charge. I have no complain regarding the car itself. My issue is the ethics of Europcar rental policy.

About QEEQ: 10.0 /10

Europcar

Melbourne Airport(MEL)

Melbourne

Australia

Intermediate | Toyota Corolla or similar

1 days rental

Relevant Reviews on Europcar MELBOURNE AIRPORT

Doreen Barrie

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Reviewed: Thu, Jul 27, 2023

About Europcar: 2.0 /10

This is a terrible car rental company. They gave me a broken car with a dead battery that can't charge itself, making it impossible to start. This ruined two days of my trip! Afterwards, they kept charging my credit card without providing any invoices. My time in Melbourne was ruined because of this car issue. Never go for these big name companies again. Garbage! Cheaters!

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Europcar

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Reviewed: Thu, Feb 22, 2018

“Melbourne - Great Ocean Road”

About Europcar: 2.0 /10

The reserved car model was unavailable, and Europcar downgraded us to a different car. Communication with customer service was futile. We waited nearly two hours with hungry children. It's unclear if it was discrimination against Chinese people or just poor service from the rental company. The experience was extremely disappointing!

Franklin Raphael

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Europcar

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Fri, Jan 5, 2018

About Europcar: 2.0 /10

After returning the car, I handed it over to the staff without any issues. Once I returned to my country, I found out that nearly 10,000 RMB had been deducted from my account. They claimed I didn't refuel the car, and that I had used one car for 11 days when I only rented it for 4 days. I contacted customer service and provided my flight ticket and refueling receipt, which led to a refund of just over 400 RMB for the fuel. When I inquired further, they said it was all insurance charges. How could insurance for a 4-day rental cover 11 days? Additionally, when they deducted the amount from my credit card, a transaction fee was already taken. Even after the refund, I'm still out on the transaction fees, and there's over 9,000 RMB unaccounted for. Is there any chance I would rent from you again?