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+81 3-4578-4029
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00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 1870766263
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 1870766263
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Search for Europcar Car Rentals in Melbourne
Reviewed: Fri, Jan 5, 2018
About Europcar: 2.0 /10
After returning the car, I handed it over to the staff without any issues. Once I returned to my country, I found out that nearly 10,000 RMB had been deducted from my account. They claimed I didn't refuel the car, and that I had used one car for 11 days when I only rented it for 4 days. I contacted customer service and provided my flight ticket and refueling receipt, which led to a refund of just over 400 RMB for the fuel. When I inquired further, they said it was all insurance charges. How could insurance for a 4-day rental cover 11 days? Additionally, when they deducted the amount from my credit card, a transaction fee was already taken. Even after the refund, I'm still out on the transaction fees, and there's over 9,000 RMB unaccounted for. Is there any chance I would rent from you again?
car image
Europcar
Melbourne Airport(MEL)
Melbourne
Australia

Relevant Reviews on Europcar MELBOURNE AIRPORT

Cecil Cronin

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Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Thu, Nov 14, 2019
“Melbourne”
About Europcar: 10.0 /10
Very convenient, quite fast
About QEEQ: 10.0 /10

Anna Jim

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Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Thu, Jan 17, 2019
“I took the inland route from Melbourne to Adelaide this time.”
About Europcar: 10.0 /10
The staff were very patient and friendly. There was only one person ahead of me, so the process was quick. Not bad.
About QEEQ: 10.0 /10

Hannah Laurie

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Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Tue, Oct 10, 2017
“Melbourne - Great Ocean Road - Twelve Apostles - Melbourne - Churchill Island - Phillip Island - Mel”
About Europcar: 2.0 /10
The staff engaged in upselling behavior.

Meroy Longman

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Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Fri, Aug 11, 2017
“Simple, convenient, and recommended!”
About Europcar: 10.0 /10
Excellent! Both pick-up and drop-off were very simple. We just gave the car a quick look-over. We felt sorry for not washing the car before returning it, but their staff said it was their job and we could leave it to them! Very convenient! Highly recommended!
About QEEQ: 10.0 /10

Wayne Raymond

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Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Thu, Jan 26, 2017
“Airport -- Princes Highway -- via Colac -- Great Ocean Road -- Melbourne City”
About Europcar: 6.0 /10
The staff were enthusiastic and sincere, and the employees were patient. The car was in good and clean condition. However, there was a suspicion of double charging for the rental fee. I had already paid the full rental amount to Zuzuche, but when I collected the car at the counter, I was asked to swipe my card for the rental fee again. I thought it was a pre-authorization, but the bank statement showed it as an overseas transaction, which was perplexing and worrying. I had to check with the bank after returning to verify if there were double charges, which was quite troublesome.

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