Satisfactory

It was okay. Parking in Cambridge is particularly difficult and I received a fine. The rental company did not agree to deduct it from the deposit, so I had to go to the Cambridge Traffic Management Center to pay the fine myself!

The receptionist had a poker face and directly charged my card over $100, not as a deposit but as an expense. I thought it was for the deposit so I gave him my card. When I asked about it, he reluctantly explained it was for the no-full-tank return fee. I insisted that I would return the car with a full tank, but decided not to waste time arguing and just let it go. The most annoying part was that he didn't even mention it before charging me. Thankfully, the rental app had informed me about all other potential fees in advance, so I didn't incur any unexpected costs.

Customer service was very efficient and exceptionally friendly, making me feel very welcomed in a foreign country.

They added costs arbitrarily and were deceitful in communication. When I booked at the location, the total order was over $215, but upon picking up the car, the staff added over $117 in extra charges without permission. We noticed the discrepancy when picking up the car and raised objections. The staff, seeing that we were Chinese and not fluent in English, deceived us by saying the additional charge was a deposit and wouldn't need to be paid if the service wasn't used. We had our friend in the US call them, and they also confirmed it was just a deposit and there was nothing to worry about. However, when we returned the car, the bill showed a total of $333, including the $117 charge. After asking our American friend to check the pickup order, they explained that an additional $55 and $60 were possible extra charges. We verified with the rental company, who indicated that they had added road assistance and other services at the time of pickup, totaling over $117. The rental company stated they would help us file a complaint but couldn't guarantee success. This was very frustrating, and I recommend not choosing this company.