Excellent

Very unprofessional, felt like a personal vehicle, seemed to be brought over temporarily.

The car rental service was good and everything was explained clearly. However, there is an extra charge of 100 euros per country if you travel to other countries.

The girl at the counter didn’t know what she was doing, after 11 hours flying with 2 little kids it took about 30 minutes to get my car, plus it was long way to walk to the car with my suitcases and 2 kids. It was very weird that I had to pay to clean the car.

When I arrived, some customers were being told about a €500 fine for exiting the Polish Boarder. With significant TCs such as this, there should be clear signage clearly marked in the office. Also, not all customers will speak English or Polish so TCs should be made available in all languages. You should produce high-level documents for things people need to think about before they leave in all languages - clean the car, leave the same amount of petrol, don't go over the border, do not speed etc. these can be hosted on a website. I ordered a Golf but receive a Toyota. A golf is much better and I couldn't see any Golf's in the car park so I think this was a bit misleading

Everything was excellent, except l had to pay additional tax for car washing of 10 euros. It is better to include this tax in the rental tax and not to be surprised at the time of picking up the car.

Up to now I had no any problems with Easyrentcars.