The pick-up and drop-off locations were easy to find, but the car's condition was poor. The car wasn't cleaned, and I rented it from Amsterdam Airport in the Netherlands, but it had an Italian license plate. Although the scratches on the car were noted in the documents, it still increased the risk of disputes. When returning the car, HERTZ initially refused to inspect it, claiming it was due to a different drop-off location and that their system couldn't find the record. After insisting on an inspection, they were able to locate the record and confirm it. When they asked why our car had an Italian license plate, we realized the car provided wasn't registered in the Netherlands. Only after we presented the rental agreement did they finally confirm everything.
This is a terrible company. I will never use them again. I arrived at Amsterdam airport at 11:20. I originally booked a Polo, but they switched it to a Toyota Yaris Hybrid. There was no one at the parking lot, and no one to ask. The counter didn't give clear instructions, and it took me an hour to find Hertz's parking area. There was no one there, I had to pick up the car myself! The Hybrid model doesn't make an engine noise when it starts, but how was I supposed to know that? It took me half an hour to figure it out and nervously drive on the foreign roads (right onto the A4 airport highway). The so-called 24-hour service phone number was not answered at all! Otherwise, I could have asked how to use that crappy car! On the 25th when I returned the car, the staff was extremely rude. As soon as they found out I was Chinese, they started making jokes with each other, possibly mocking us. Their attitude was very dismissive, but since I was in a hurry for my flight, I didn’t argue with them. The fuel gauge was about 5/6 full, but they claimed it wasn't full and said they would charge me, without specifying the amount. Then they said I had scratched the left rear side! When I picked up the car that night, no one was there to hand it over, so how do I know if it was already scratched or if I did it? With no handover process, how can they claim it was me? I had no choice because I was running out of time. They charged an extremely high fee, around 500 euros. This is the first and last time I will rent from this company! Thrifty is so much better. Last time I went on a road trip in the USA, I used them. There was someone available 24 hours, the handover process was thorough, and the service was excellent. Hertz should just go out of business and stop scamming people!
About QEEQ:8.0/10
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