The overall service was very satisfactory. The car we received was brand new. After completing the paperwork at the counter, follow the orange corridor to the innermost elevator and go down to level -1, where you'll see the Hertz sign. Almost all car pickups are here. Just find the sign of your rental company. The whole process was smooth, and there were no upsells. I checked the car carefully and took some photos.

Very good, but it seems they don't accept AMEX credit cards, Visa is accepted.

Previously reported an issue where a change in my rental order led to a change in pick-up time, so the company wouldn't process it early. They also said they didn't have the car I booked. When the time came, they gave me a car from the same group, but its condition was very poor! The car was parked in the farthest corner of the garage. I noted that the damage to the right side mirror affected driving safety. The first African-American staff member immediately agreed to change the car, but then a short Caucasian staff member came and disagreed. He tried to fix it but it was still broken. I insisted on my stance, and eventually, the African-American staff upgraded me to a Ford SUV. I appreciate it.

Convenient car rental location The only rental spot is in the basement floor, which was a bit hard to find.

I saw online that the model I wanted was only available with a manual transmission, but in fact, they reserved an automatic for me (the counter staff didn't mention this). The counter staff said I could switch to an automatic for an additional charge and tried to sell me insurance. The insurance coverage was ridiculous – it was meant to cover the gearshift of manual cars, and they claimed I would have to pay over 5,000 euros if it broke!