Very good

The Green Motion staff at Edinburgh Waverley were friendly & competent. We got our car quickly and efficiently. (Pick-up location could be described better. Took a few minutes to find.)

I'm a first-time user of Qeeq, and was pleasantly surprised that everything worked out with no issues.

Delighted with the car. Pick up staff and Customer Service staff very helpful when I had to warn them of my delayed arrival. Very friendly and helpful. I was a little nervous of the minutiae of the pickup checks as it was my first attempt to hire a car but they made it simple and reassuring.

Website was straight forward and payment clear.

Very good except for time taken to pickup the car and when i tried to extend the cover and it was extremely expensive and overpriced; as a result i am unlikely to use Green Motion again

Easy, great, quick

Crap, lazy and often rude customer service. I waited over an hour to pick my car up (making me late), and I had to ask many times for receipts and copies of paperwork. When I dropped the car off it was a very fast process. However, I had to follow the staff member very closely around and in the car when returning the vehicle, as he kept trying to run away from me - maybe trying to add problems with the vehicle that weren't there?? He also said we checked out a satnav on the form and that we didn't return it - we didn't even take a satnav in the first place! I got an overall dodgy vibe from the whole experience.

Customer service was terrible. No apologies given for time waiting on both pick-up and drop-off. They didn't apology for the inconvenience of there being different information on documents. And no apology for missing my ferry. There were four other people in the are with the exact same problem. All British with no passport on them, but told different things.