Complicated, disorganized and frustrating.

The first staff member was inexperienced with the process and system operation. When they couldn't provide the reserved car model, they were unable to effectively communicate with the manager. The following supervisor who assisted had a very poor attitude, being indifferent and unhelpful. They offered a lower-end vehicle with only $25 compensation or an upgrade at an additional cost. Then, yet another supervisor came with a different solution. Overall, the experience felt highly unprofessional. The car's condition was acceptable, but the service was very poor. I will avoid using this company in the future if possible.

Everything went smoothly overall. The car's condition was okay, but it wasn't the model I originally booked.

Got a better can than I booked which was great. Will use europcar again because of this

car was great

booking platform cluncky

Like: I like the car’s condition, and how it was so easy to find the location of the car service
Dislike: Finding the drop off location was a bit of a hassle. We ended up dropping the car at another Eurpcar’s location, however within the same area