The service staff at avis was tremendous!!! Never had a better experience renting a vehicle.

The front desk staff in New York was a handsome young man. He was very nice. The car model I wanted was unavailable, so he upgraded me to a premium model for free. However, I felt it was a bit large and was hesitant. Just then, a small car returned. I asked to switch, and he immediately helped me change the booking without any fuss. He also reminded me to drive safely and informed me that half a tank of fuel was sufficient when returning the car. This red Kia Soul is really great to drive.

They charged us without proper investigation. If we hadn't discovered the issue ourselves, we would have lost thousands. During the resolution process, the car rental company assisted, but they just blamed a staff error without even an apology. If I were in the USA, I would have definitely sued them.

It took 3 hours to pick up the car in LA. Not only did I not get the car I booked—because they didn't know when it would be returned—but after switching cars, I waited another 40 minutes in the parking lot because the car hadn't been washed and needed to wait in line. The chaotic process made me question if AVIS is really a public company.

I rented a Ford Edge, but upon pickup, I was asked to switch to a BMW X5, which increased the cost to over $120 per day. Additionally, if you choose to pay at the store, you'll incur a nearly 50% non-package fee and be asked to add several types of insurance, making the final cost twice as high as what was listed on the rental site.

I went to the airport to rent a car, and needed to drive to Long Beach to make a flight. The line must have been over a hour long. I ended up spending another hundred dollars and renting a car with Hertz because they did not have a line. I'm glad I did because I would have missed my flight had I waited