Average. They initially gave me a car with a cracked windshield, but I was lucky to notice it.

There was no need to wait in line at all. The staff were very enthusiastic, and there was no hard sell throughout the process. Unlike other companies, there was no need to freeze a credit card.

Helpful and knowledgable staff.

Didn't offer me the 5% first hire when booking online.

Like: Great little car to drive although sceptical at first for 2 people touring with quite a lot of luggage. Adequately powered, not too thirsty on fuel.
Dislike: I did ask about a few hours extension due to flight times in Christchurch but received no feedback at all from returning depot, despite being told they would contact me. This resulted in long wait at airport prior to flight.

Like: Efficient pick up from airport to office. Car late model in great condition. Easy, quick, real value for money.
Dislike: Both times I have rented the pick up has been at night, once in CHCH more recently AUCK. It has been near impossible on both occasions to check the vehicle. Lighting has been poor. On drop off in Auckland I parked the car, dropped the keys into office where they were busy. They took keys and asked had I filled the car. We got on the shuttle and were taken to the airport. on arrival at our destination I noticed I had a voice mail from AeroDrive stating the car was over due, where was it? I would have to pay an extra day, Police would need to be informed etc. I called and told them that the car was returned before the time required. They said there was some confusion in the office and left it at that. I was a little disappointed not to receive a communication later confirming they had located the car and apologising for their error.