The staff kept trying to upsell and then made mistakes on the contract. It was 1 am and we didn’t notice the mistakes until we went to return it where staff was difficult to work with.
While evaluation the selection of vehicles available, I left my camera case(backpack) in a vehicle I didn't choose. Realizing it 3 hrs later, I tried to call the rental company, with no success. 10 hours later, I returned to the rental office to find the camera case intact, in the office.Very happy to find it.
Salesman at Fox told us we would need to buy FL Sun Pass ($70) because of multiple toll roads on the FL keys. There are no toll roads on the Keys. Also we followed the directions to fox rent a car on the reservation, i.e. walk 1/4 mile wait 30 min to ride a crowed bus for 10 min. On our return we discovered we only needed to walk across the street (17 seconds). My advise follow the airport signs and don't believe anything fox rent a car tells you.
“No more FOX! Horrible experience from actual vendor.”
About FOX RENT A CAR:6.0/10
I am not sure I want anything from Fox again. Horrible. Pick up was painful. They spent so much time trying to sell the extras most people were taking over 20 minutes when their time finallly came! The guy in front of us was there 40 minutes and before service was completed on a guy AT the desk! All sales BS. Then they couldn’t find us a vehicle, pointed us in wrong direction on multiple occasions, absolutely horrible. Very stressful. Drop off only slightly better.
The ended up being double what the the website quoted. I expected the price to go up some because of the extras (sunpass and fuel) but double?!?!! The service at the rental place was really good and they were very helpful which is why i kept the rental but next time would appreciate more transparency on the price
About QEEQ:8.0/10
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