Value for money, good and comfortable car

Walked to the service counter. Directed straight to service, no queue.

The car I got from this rental company is really old compared to others. The power is poor and the car isn't very clean.

The car was a small hatchback sufficient for us. There were scraches and when pointed out was properly recorded and no issues when car was returned. Staff were friendly. Also could cancell eassily the second car book due to change of our travel plan. Service was very satisfactory and worth for money.

excellent service

It wasn’t for this particular experience but for another incident that we had a lot trouble picking up the rental vehicle. This was in Gold Coast Australia. Our pick up time was at 4pm but we couldn’t arrive until 5:15pm. No one from apex was available because it has closed. We couldn’t pick up the car until the next day. It brought a lot of headache and anxiety. I do emphasize that when you book online for future reservations please make it in BOLD letters or an extra prompt indicating that we need to pay extra for after hour services and to indicate the time of your closing. That was a very unfortunate experience when we arrived at the parking lot to only find out it was closed and this was after we called 5 times without an answer.

Like: Queenstown was great. Our Air BnB wa absolutely fantastic with amazing views. Hire car was exactly the right size and easy to drive.
Dislike: Car didn’t have much power