POP Car rental

The rental location is far and it's a very small company with only two people working there. I've rented from Alamo and Enterprise before and the process took no more than 10 minutes. The process at this company was super slow and took over an hour. They had to inspect the car, and after that, they made me walk around the car to record a video as evidence. The car they gave me wasn't fully fueled and refueling was very inconvenient. The left side mirror of the car was broken and distorted, which nearly caused an accident. The engine was extremely noisy and sometimes the gas pedal didn't respond. On the return day, which was a Sunday, the office was closed and no one answered the phone. After waiting for half an hour, someone finally showed up and it still took a long time to complete the return process, causing delays. I suggest renting from a big company in the US, as small companies are really unreliable.

POP couldn't pick us up at the airport which was a royal pain. Had to take a bus to some drop off outside spot and then wait for their van. And even worse was once there waiting for 2 hours for the car. :)

Took nearly two hours Getting first van from airport wasn’t easy Second van wasn’t there as stated If I hadn’t called pop I would have waited for long long time

Jasmine checked us in and made the process very easy. I was traveling with two kids and it was really fast and smooth.

I waited 5 hours because POP didn't have any cars (though I was there for my appointment). After waiting, they brought me a dirty car fresh out the auto body shop, on E. As in empty.