The rental location is far and it's a very small company with only two people working there. I've rented from Alamo and Enterprise before and the process took no more than 10 minutes. The process at this company was super slow and took over an hour. They had to inspect the car, and after that, they made me walk around the car to record a video as evidence. The car they gave me wasn't fully fueled and refueling was very inconvenient. The left side mirror of the car was broken and distorted, which nearly caused an accident. The engine was extremely noisy and sometimes the gas pedal didn't respond. On the return day, which was a Sunday, the office was closed and no one answered the phone. After waiting for half an hour, someone finally showed up and it still took a long time to complete the return process, causing delays. I suggest renting from a big company in the US, as small companies are really unreliable.

I will never use POP rental car! The worst experience we had! They lie and rude! They gave use dented and broken cars! The most horrible customer service. The whole office smelled like MARIJUANA! Some customers who was waiting just left without their cars and went to another car rental! I will NEVER return!

Had a slight miscue on being picked up which left us standing. More than made up by an early return of the vehicle and transport to the airport so we could catch our flight.

Jasmine checked us in and made the process very easy. I was traveling with two kids and it was really fast and smooth.

Pop cars make me wait around 2hours, they created contract and make me signed for three times before Giving vehicle, pathetic service , they say to give 2hours time if we want airport drop of service. Almost worst custservice