waiting for the car!

I didn’t take the insurance when I booked the rental online. During car pick up I took the insurance. They were charging in Mexican currently where all my credit cards were declined due to that. Then I had to goto a near by ATM to withdraw cash. Also no roadside assistance available though they charged $365 for insurance for 2 weeks. There was no proper contact number as well when I had to questions to reach them.

After booking 2 weeks in advance and paying in full, I was told when I called for pickup that my reservation had been canceled and that they had no cars available. I was stuck at LAX with no car. I found an Alamo bus which had a cars available sign. The rental cost 4X the amount of the amount I had paid.

The counter people helped me as my flight was very delayed. The vehicle was not completely checked as they claimed before it’s being rented out. The check tire pressure indicator was on. Then the gas valve trigger was broken and I couldn’t get the door to pump gas open. They couldn’t either until this wire was released and pulled and then told me that gas would be $10 per gallon. They should have taken a fair price since the car and gas door was defective but I was forced to go and get gas after i dropped off the car and I was getting to be late to the airport. Overall a super stressful situation.

Very affordable... that’s all that was good! The whole experience was AWFUL, the lady at the front desk (Daisy) was super rude and not friendly at all.. the car was beaten to Sh** and we did our walk through at night so couldn’t see the fact that the bumper was practically hanging off.. the A/C wasn’t working at all and the car was extremely dirty! Our flight was delayed so we landed in LA at 10pm, pop rental wouldn’t pick us up in the shuttle so we had to find a way to get to the rental place which was horribly marked and we walked in the pitch black for every. They also charged us a late fee pick up and charged it to us in Peso currency. We will never rent from this company again...

Pop cars make me wait around 2hours, they created contract and make me signed for three times before Giving vehicle, pathetic service , they say to give 2hours time if we want airport drop of service. Almost worst custservice