it is off site to the usual rental area but they are great and send a shuttle to collect you and drop you off at the airport. otherwise easy to deal with
About QEEQ:8.0/10
good to deal with - only issue is clarity in booking. please make it clear what insurance is required so that it can clearly be purchased with the booking. please also include the tolls option so people are aware
“Reasonable rental cost at the expense of a bit of inconvenience picking up the car”
About Routes:8.7/10
This is an off-site location on Mannheim Road south of ORD. The pick-up involves taking the airport shuttle to the rental car center, then calling Routes for a pick-up. (Two shuttles altogether on pick-up.) Getting back to the airport after returning the car was easier, though: The Routes shuttle dropped returning passengers directly at their terminals rather than at the rental car center -- a nice touch.
This is the second time I’ve booked at this location and twice they did t have the car I reserved and paid for.
The counter representative was no help.
Yes, I wish I could have the same deal and experience for my immediate trip.
About QEEQ:10.0/10
Yes, yes, yes...
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Customer Service
Your location is not at the airport as the other car rental place. I was told you are working on it
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