This is the second time I’ve booked at this location and twice they did t have the car I reserved and paid for.
The counter representative was no help.
We switched to another car halfway through, and the vehicle was in excellent condition. Both pickup and return processes were quick without any upselling. A very cost-effective company.
The staff is seriously understaffed, waited for a long time, and the system crashed during this period, almost missed my flight! The shuttle bus also took a long time, the staff was very lazy, strongly suggest that the rental company cancels their cooperation with them! Bad review, do not choose this company!
We’ve rented from Routes before with no issues, but this trip we had several. The office appeared to be busy and understaffed. The women’s restroom was out of order the entire 2 weeks we had the cars.
The first car wasn’t clean and the check engine light was on. The window washer fluid was empty and upon refilling, emptied out immediately. We exchanged the vehicle and the new one was clean but had an annoying loud rattle coming from the dash that we couldn’t quiet.
Shuttle was quick and easy.
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Customer Service
Did not meet my expectations
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