Reasonable rental cost at the expense of a bit of inconvenience picking up the car
United States
Reviewed: Fri, Sep 20, 2019
About Routes:8.7/10
This is an off-site location on Mannheim Road south of ORD. The pick-up involves taking the airport shuttle to the rental car center, then calling Routes for a pick-up. (Two shuttles altogether on pick-up.) Getting back to the airport after returning the car was easier, though: The Routes shuttle dropped returning passengers directly at their terminals rather than at the rental car center -- a nice touch.
The staff were friendly and quick. It’s a 20 minute ride from the airport to get to the pick up. The car we had was damaged on the front bumper, the interior of the car was immaculate
Saw a bunch of negative feedback so was worried but the process was easy and quick. Showed them my ID and insurance card and just waited for my car. I had a 2019 Durango and it was clean and in great condition
Have pick up from airport rather from rental terminal
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Reasonable rental cost at the expense of a bit of inconvenience picking up the car
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