Excellent Service

The original documents weren’t available, but we were able to pick up the car with photos. Overall, the experience was pretty good.

After arriving at Brisbane Airport, call the rental company. Following their instructions, walk to A1 near the BUS stop. About 10 minutes later, a SHUTTLE will pick you up and take you to the branch to get your car.

This company's cars are all white and generally in good condition. The staff's service is acceptable. There aren't many locations, and it's a bit far from the airport, but there's a free shuttle, which makes it convenient.

The car was relatively clean and tidy.

For a change, i have rented car from East Coast car rental for the first time. It all was very smooth. Price was excellent to be honest. Car was in very good shape with no problem. One important issue for me also was that hiring car from Sydney while driving out of Sydney finds me to use short segment of toll roads, and compared with some other companies, who overcharge admin fee to sort this out, EastCoast charges only 3 Aud plus fee for the use of toll road, which is far superior to some hefty fees charged by other companies. Also, service desk sorted my rental within just few minutes on arrival, and similarly the check off on departure was more than smooth, it took close to no time. So overall, very happy with my first experience.