Like: Instead of Lancia we received KIA. Dislike: During reservation pick-up was indicated "Rimini Airport", but nothing there. Needed to call and employee arrived after 10+ min.
The Florence airport car rental location provided on the website was incorrect. The store had moved 4 months ago, and we spent an hour walking around to find it. We left my elderly mother waiting at the old address sitting on the suitcase for over an hour. It was a terrible experience.
Not very friendly or helpful, easy jet cancelled our flight for the 18th June and we moved the car pick up to the 19th June but they said they had not received our message and had taken our money and cancelled the car hire so we had to re book another car at twice the price having already lost the original pay out.
Did not have the car that I requested. They said that Fiat 500 is too popular amongst thieves hence they gave us crappy Kia Picanto. The car was new but the motor was too small and not powerful enough.
The pick up location is 10 minutes drive from Palermo airport. We had to call the pickup location and wait for 20 minutes to be collected. Then we spent another 30 minutes waiting for the car.
All in all an average experience.
About QEEQ:8.0/10
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Customer Service
Good
Dislike: During reservation pick-up was indicated "Rimini Airport", but nothing there. Needed to call and employee arrived after 10+ min.
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